This Privacy Policy ("Policy") describes how PRIMETRACE TECHNOLOGIES PRIVATE LIMITED ("Primodesk", "we", "our", or "us") collects, uses, stores, processes, and discloses personal data of users who access or interact with the Primodesk mobile application (”Platform”).

This Policy is issued in compliance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. By using our Platform, you consent to the collection and use of your information in accordance with this Policy.

1. Information We Collect

Primodesk does not collect sensitive personal data such as financial details, health data, biometric identifiers, or passwords. We collect limited personal data necessary to provide our services. This includes:

• 1.1 Information You Provide:
  • Mobile number (required for OTP authentication)
  • Email address (optional)
  • Content voluntarily submitted by users (quotes, text, media)
• 1.2 Information Collected Automatically:
  • Device type, browser type, OS, and usage logs
  • IP address and general location data
  • Camera access for Face recognition
  • App crash reports, diagnostics, and in-app interactions
• 1.3 Payment Information:
  • All payment transactions are processed by third-party payment gateways (e.g., Razorpay, PhonePe, Paytm)

2. Purpose of Collection

• Account login and authentication (via OTP)
• Service delivery, including content generation and subscription access
• Fraud detection and account security
• Technical troubleshooting and performance analytics
• Customer support resolution
• Regulatory compliance and audit requirements
• Camera and Biometric/Face Data:
  • Camera access (with user permission) to capture facial data for identity verification during content uploads, post-user login/registration
  • Facial data is used for two purposes:
    • To verify user identity and detect duplicate or fraudulent accounts
    • To perform face matching and confirm that the person uploading content is the same registered user, preventing unauthorized uploads and spam from unverified or fraudulent accounts
  • Facial data is encrypted and stored only as an anonymized biometric hash or encrypted identifier—not as the actual face image or personally identifiable facial features
  • The encrypted biometric data is retained only for verification and duplicate/spam detection purposes and can be deleted upon user request
  • This verification process is performed to maintain platform integrity, prevent unauthorized account access, and ensure only legitimate users can upload content

3. Legal Basis for Processing

• Consent: When you register and provide your mobile number or email
• Contractual necessity: To deliver subscribed services
• Legitimate interest: For platform performance and abuse prevention
• Legal obligation: When required by government or regulatory authorities